Privacy Policy
This policy explains how we collect, use, store and protect information in the course of B2B inquiries, quotations, order coordination and provision of compliance documents (COA, TDS, MSDS).
1. Scope
This Privacy Policy applies when you use our website, submit inquiry forms, contact us via WhatsApp or Email, or request product and compliance documents. We operate as a sourcing company for cellulose ethers and related materials; this policy covers only our own website and services.
2. Data Collected
We collect only the business information necessary to communicate and coordinate orders:
- Contact details: name, company, email, phone, WhatsApp.
- Business details: product requirements (e.g., HPMC, HEMC, HEC, CMC, EC), specifications, quantity, destination port/country.
- Document requests: COA, TDS, MSDS, certificate of origin, or other shipment documents when required.
- Website usage (basic): non-identifying analytics (page views, device/browser) to improve site performance.
3. Use of Data
- To respond to inquiries, provide quotations and discuss samples or trial orders.
- To coordinate with partner manufacturers for production, shipment and compliance documentation.
- To communicate with you via Email for timely updates and support.
- To maintain records required for traceability and legal compliance.
6. Security
We implement reasonable safeguards such as controlled access, encrypted communication and least-privilege practices. Nevertheless, cross-border electronic communication involves inherent risks; please take care with the information you share.
7. Retention
We keep your data for as long as needed to respond to inquiries, coordinate orders, provide documents or meet legal obligations. When no longer required, data will be deleted or anonymized unless retention is mandated by law.
8. Your Rights
Subject to applicable laws, you may request to:
- Access, correct or delete your data;
- Withdraw consent or restrict certain processing;
- Receive a copy of your data (portability), where applicable;
- Complain to a supervisory authority.
9. Updates
We may update this Policy from time to time. The “Last updated” date reflects the latest revision. Material changes will be announced on this page.
10. Contact
If you have any privacy questions or requests, please contact us:
- Company: CelloChem New Materials Co., Ltd.
- Email: hanzehui634@gmail.com